360pts.com

Frequently Asked Questions:

  1. Question: What type of transportation is being used?
    Answer: 15 seat Passenger Van. 360 PTS provides GPS Vehicle tracking for all Passenger Vans to get vehicle updates every 10 seconds to make sure that you arrive on time to your destination.
  2. Question: How often will the transportation service run?
    Answer: 24/7 7-days a week.
  3. Question: Will we ride the same Passenger Van everyday?
    Answer: Yes. Each shift will be designated a certain van by number. If any changes the customer will be notified in advance of any change.
  4. Question: What time will the Passenger Van leave?
    Answer: One hour before your shift start or 1 hour if you are required to be on the jobsite 30 minutes before your shift start. 360 PTS Vanpool will pick you up at a pickup/drop-off location in your residential area. As a passenger you are required to be ready 90 minutes before the Passenger Van leaves.
  5. Question: Before shift change, what time will the Passenger Van arrive at our jobsite to take us to our home or alternate location?
    Answer: The Passenger Van will be waiting outside 30-minutes before shift change and will not leave until 30-minutes after shift change. The driver will do a headcount of each of his or her passengers before departing the jobsite.
    Answer: Please refer to the rate sheet at www.360pts.com.
  6. Question: How will the company keep in contact with us and vice-versa if they are major changes within our schedules or if an emergency occurs?
    Answer: All changes will be posted in the Van.
  7. Question: What if I have to leave work early or work over?
    Answer: Call us or email us at least an hour in advance and a driver will be sent to pick you up. There’s always a passenger vehicle on standby.
  8. Question:What type of transportation services 360 PTS provides?
    Answer: 360 PTS Vanpool will pick you up at a pick you up at the pickup/drop-off designated location in your residential area and take you to work and return back to your pickup/drop-off location after your work day is completed. Please refer to your rate chart at www.360pts.com.
  9. Question: What is the normal transportation route?
    Answer: Transporting of employees up to a 10 miles radius is our normal delivery. “Mileage of 10 or more requires a 14 passenger minimum to the jobsite or all 14 employees that need to be designated to the same employer and the same shift.”
  10. Question: How does paying for the service works?
    Answer:Payments should be in the form of a Personal Check, Business Check, Treasury Checks, Traveler's Check or Money Order. No Cash Accepted! Any “NSF” will be charged a $40.00 fee. No exceptions! No Refunds! All transactions are final! If you miss a day and have paid for a week or a month; there’s no make up days. You will not receive credit that can be used at a later date or time. You will be marked absent and absent is like you rode that day, week or month because the seat was reserved for you.

    Payment must be made in full before the date of the commencement to ride. 360 Daily, 360 Weekly and 360 Monthly payments are paid to the driver, but under no circumstance do you give the driver cash or make a check or money order payment out to the driver. After filling out the initial application online, you will no longer have to go online and fill out an application unless your address or employment changes. 360 PTS Sales department will provide you a permanent customer number via email; text or by via telephone. You can contact the Sales Department at and provide your customer number and the rate plan you are paying for and a confirmation number will be emailed to you. Or you can call the Sales department toll-free at 1-888-436-0PTS (0787) ext. #1 and provide your customer number and the rate plan you are paying for and a confirmation number will be provided. If you call and the Sales department is not able to answer your call and you are forwarded to voice mail, leave a message stating your customer number and rate plan that you are paying for and a confirmation number will be text to your phone or Sales department will call you via telephone giving you the confirmation number.  Confirmation number must be written in the “Memo section or at the top” of your Personal Check, Business Check, Treasury Checks, Traveler's Check or Money Order with the “Paid to the Order of” made out to 360 PTS before given to the driver. “Under no circumstance do you ever give the driver cash or make a payment out to the driver.”

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